Safe online shopping

Threats

The signs of a fake shop, which payment methods are protected and what to do when the parcel never arrives.

A shop with prices half the market rate, good photographs and reviews. The order goes through, the money leaves, the goods never arrive, and the site vanishes in a week. The scheme is old but durable — because checking a shop takes two minutes and hardly anyone does it.

Signs of a fake shop

  • A price far below market. Not ten percent below — half. The one sign that works almost every time.
  • Payment only by transfer to a card or a phone number. A real shop accepts payment through a payment provider.
  • No company details in the footer, or details that cannot be found anywhere.
  • The domain is weeks old. Free to check in any whois service.
  • Only a messenger for contact and no phone number.
  • Pressure by deadline: “two left in stock”, “offer ends tonight”.
2minutes
The check that filters out most fakes takes this long

Domain age, company details in the footer, payment method. Three points, none of which requires any expertise.

How to pay

MethodCan money be recoveredWhen it fits
Card through the shop's payment formYes — by disputing the transaction with your bankAn ordinary purchase
A payment serviceYes — it has its own dispute processAn unfamiliar shop
Cash on deliveryNot needed — you pay on receiptWhen the shop raises doubts
Transfer to a personal cardPractically noDo not use for purchases
Transfer by phone numberPractically noDo not use for purchases
CryptocurrencyNoDo not use for purchases
Dispute terms and deadlines differ between banks and payment systems — ask yours in advance, not afterwards.

A separate card for shopping

The most useful habit, and not the most obvious one.

  1. Open a virtual card

    Most banks issue them free in a minute from the app.

  2. Keep zero on it

    Top it up for a specific purchase. A leak of the card details from a shop then means nothing.

  3. Do not save the card in shops

    The convenience of saving it means the details sit in dozens of databases, any of which may leak.

If the parcel never arrives

  1. Write to the seller and record the silence

    Keep the conversation and a screenshot of the order: you will need them for the dispute.

  2. Open a dispute with your bank

    Chargebacks work if you paid by card. The window is limited, so do not delay.

  3. Report it to the police

    Even for a small amount: a single report rarely leads to a case, dozens of identical ones regularly do.

  4. Change the password if it was reused

    The fake shop collected your address and password at sign-up. If it matched your email password, follow the leak procedure.

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